If your device isn't included in the Logitech Harmony Remote Software listings, see answer 360023250634. This could prevent you from successfully configuring your Harmony remote. IMPORTANT: Please do NOT try to guess the model number for a device. NOT referred to as "Serial number" or "S/N"Įxamples: KDL-40XEX400 (TV), VSX-23TXH (AV receiver), ViP 722k (satellite box) NOT typically visible on original device remote May be referenced on the device manufacturer's websiteĭevice model number may be different from "model name" Try setting up your remote using a different computer. Try rebooting the Harmony remote by holding the power button for 15 seconds. Confirm that the USB cable is connected to your remote properly. Typically located with the manufacturer information on the identification decalĬan usually be found in device documentation Harmony Hubs will take 30 seconds to be detected after being plugged into the computer. Sometimes in the same location as the device manufacturer Possibly visible on the front, side, rear, or underside of the device Sometimes in the same location as the device model numberĮxamples: Sony®, Microsoft®, Pioneer®, Scientific Atlanta®, Nintendo®Ĭan also be referred to as "Model" or "M/N" ![]() Possibly visible on the side or rear of the device Typically visible on the front of the device ( NOTE: See below for tips on proper identification of your home entertainment devices.)Įxamples: TV, AV receiver, DVD player, game console, digital set-top box, media center PC, etc. If the information isn't on the device, see your device documentation (ex. Most of this information can be found on the device itself. To set up your Harmony One remote, you'll need to enter accurate information about your home entertainment devices into the Logitech Harmony Remote Software.īefore starting setup, fill in the Device Map Worksheet (see answer 360023250634) with the following device information:
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